Shipping policy
Thank you for shopping with us! Every mug is carefully handcrafted and packaged with care to ensure it arrives safely.
Processing Time
Orders are typically processed within 2–5 business days before shipment. During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
- United States: 7–12 business days
- Canada: 7–14 business days
- International: 10–20 business days
Please note that shipping times may vary depending on your location, customs processing, weather conditions, or carrier delays.
Tracking Information
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact our support team and we’ll do our best to help resolve the issue.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Orders
If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging so we can assist you with a replacement or resolution.